The BCM 50 VoiP Phone System can then be expanded by using BCM 50 expansion cabinets and BCM modules. BCM stands for Business Communications Manager.

The Nortel BCM 50 is a linux based phone system and is packed with all of the features of a traiditional phone system as well as the VoiP features. The BCM 50 uses voice over ip for both IP Trunking and IP phones. The Nortel BCM 50 allows small offices to migrate to IP communications and add further applications as needed.

Further, the BCM 50 can network with any other Nortel IP Enabled phone system, including the BCM 200, BCM 400 and the Meridian 1 Switches. This makes multisite networking a dream come true…

Main BCM will configure to a maximum of 4 phone lines and 12 stations.

• The BCM 50 will also support 4 analog telephones or devices.
• The BCM 50 will support up to 12 VoiP trunks.
• The BCM 50 is intended for use with Norstar Digital Phones and/or Nortel IP Phones. Keycodes are different for each.
• Platform grows to support more than 40 digital Norstar phones and 32 IP phones.
• Built in voicemail by keycode.
• Connnect multiple BCM 50′s via a VPN tunnel. Seamlessly connect offices or remote IP phones.
• Unified messaging by keycode delivers fax and voice messages to your email box.
• Built in call center by keycode. Up to 10 active agents.
• Computer Telephony Integration or CTI allows your phone to work with your computer and applications such as outlook and screen pops.
• The Business Communications Manager comes in 3 flavors!! This is IMPORTANT
  • With no router – For a standalone office with no intentions of networking BCM’s
  • With an ADSL Router – Allows you to plug your BCM 50 directly into a DSL connnection for routing
  • MOST POPULAR – With an Ethernet port – Allows you to plug your BCM 50 directly into your office network for routing.
    • More Features Include
    • 30 hunt groups
    • 100 Ringing Groups
    • Telephone set or computer based admin
    • 600 Caller ID Log
    • Up to 255 System Speed Dials
    • Up to 10 Voicemail Ports
    • 100 Hours of Voicemail Storage
    • Up to 1000 Voicemail Boxes
    • Supports PRI with Use of BCM 50 Expansion Cabinet
    • Supports the Norstar T7406 Cordless Phone
    • Interactive Voice Response
    • CCR (customer controlled routing) trees
    • Unified Messaging by Keycode.

Key Features:

• High bandwidth to the desktop enables you to use applications like ISDN and CTI without changing your existing wiring.
• Modular, scalable design lets you choose the system that fits your needs today, while planning for the future.
• Digital technology creates a platform for current and future PC-based applications.
  Wide range of call processing and call handling features designed to drive productivity and profitability intoyour business.
• Reliability with one of the highest mean time between failures in the industry over 100 years.

Features & Benefits

• Grow your business at the pace that works best for you.
• Nortel Norstar MICS is fully scalable up to 224 users in total.
• Improve your productivity and save money
• Add features and applications as you need them
• Achieve cost savings and operational simplicity
• Nortel Norstar MICS is multi-site capable: by inter-networking multiple Nortel Norstar MICS’s to create an extensive, seamless, multi-site network and centralized voicemail
• Investment protection & easy migration
• Nortel Norstar MICS grows in a modular, building block fashion so you can reuse all your existing components
• Nortel Norstar MICS shares many components with BCM portfolio (for a long-term convergence strategy)

Programming must be done from any M7310, T7316, or M7324 model phone set.

To Log Into System Programming:
1. Press FEATURE * * 2 6 6 3 4 4
2. Enter Password: 2 6 6 3 4 4       Display will read: ” A. Configuration”
Using the navigation keys, as displayed below, follow the next simple steps:
3. Press: NEXT        Display will read: “B. General Admin”
4. Press: SHOW       Display will read: “1. Sys speed dial”
5. Press: NEXT         Display will read: “2. Names”
6. Press: NEXT         Display will read: “3. Time and date”
7. Press: SHOW        Display will read: “Time # # : # #” (Your current setting.

To Change the Time:
1. Press the CHANGE softkey     Display will read: “Hour:
2. Press the CHANGE softkey         Display will read: “Hour: _ ”
3. Enter the new HOUR. (in 24-hour format – Ex.: 5:00pm = 17:00.     Display will then read the new Hour programmed.
4. Press NEXT     Display will read: “Minutes: # # ”
5. Press the CHANGE softkey       Display will read: “Minutes”: _ ”
6. Enter the new MINUTES.

To Change the Date:
1. Press NEXT      Display will read: “Date DD MM YY”
2. Press the CHANGE softkey     Display will read: “Year: # # ”
3. Press the CHANGE softkey, (If the year is incorrect)     Display will read: “Year: _ ”
4. Enter the new YEAR        Display will then read the new Year programmed.
5. Press NEXT       Display will read: “Month: # # ”
6. Press the CHANGE softkey, (If the month is incorrect)      Display will read: “Month: _ ”
7. Enter the new MONTH      Display will then read the new Month programmed
8. Press NEXT     Display will read: “Month: # # ”
9. Press the CHANGE softkey, (If the day is incorrect)     Display will read: “Day: _ ”
10. Enter the new DAY     Display will then read the new Day programmed

Programming System Speed Dials

Follow steps 1-3 under “Log Into System Features”

4. Press: SHOW    Display will read: “1. Sys speed dial”
5. Press: SHOW     Display will read: “Speed Dial #:___”  HINT: Begin your system Speed Dials with “01″
6. Enter: 01 or 02 or 03 etc…      Display will read: “Speed dial #:01″
7. Press: SHOW     Display will read: “No number stored”
8. Press the “CHANGE” softkey.     Display will read: “#01:
9. Enter the Speed Dial number
10. Press the “OK” softkey.
11. Press: NEXT     Display will read: “Use prime line”
12. Press: NEXT     Display will read: “Display digits:Y”
13. Press: NEXT     Display will read: “Bypass restr’n:N”
14. Press: NEXT     Speed dial 01 has now been programmed:

To program another Speed Dial Number, repeat steps 6 thru 14.

Changing a name on a phone
Follow steps 1-3 under “Log Into System Features”
4. Press: SHOW     Display will read: “1. Sys speed dial”
5. Press: NEXT      Display will read: “2. Names”
6. Press the SHOW     Display will read: “Set names”
7. Press: SHOW     Display will read: “Show set:__”
8. Enter the extension number of which you wish to change the name     Display will read: “<##:name>”
9. Press the CHANGE softkey
10. Using the dial pad spell out the name    Ex: If you need the letter K press the 5 key twice and then press # to confirm the letter. Continue until the entire first name is spelled. (note: you are limited to 7 characters)
11. Press: NEXT (if you fail to do this step, the name will not be saved!!!)
12. Press the RLS key

Business Communications Manager Documentation

• ATA 2 User Guide – Version 1
• ATA 2 User Guide – Version 2
• Attendant Console User Guide – Version 2
• Attendant Console User Guide – Version 2
• Call Center Agent User Guide – Version 1
• CAP User Card – Version 1
• CAP User Card – Version 2
• CAPN User Card – Version 2
• EE Attendant Console User Guide – Version 1
• EE Feature Programming Telephone Guide – Version 1
• Feature Programming Telephone Guide – Version 2
• Hospitality Features Card – Version 1
• Hospitality Features Quick Reference Card – Version 1
• i2004 User Guide – Version 2
• M7100 User Card – Version 1
• M7100 User Card – Version 3
• M7100N User Card – Version 2
• M7208 User Card – Version 1
• M7208 User Card – Version 3
• M7208N User Card – Version 2
• M7310 User Card – Version 1
• M7310 User Card – Version 3
• M7310N User Card – Version 2
• M7324 User Card – Version 1
• M7324 User Card – Version 3
• M7324N User Card – Version 2
• T7100 User Card – Version 1
• T7100 User Card – Version 2
• T7100 User Card – Version 2 (French)
• T7100 User Card – Version 2 (Spanish)
• T7208 User Card – Version 1
• T7208 User Card – Version 3
• T7208 User Card – Version 3 (French)
• T7208 User Card – Version 3 (Spanish)
• T7316 User Card – Version 1
• T7316 User Card – Version 3
• T7316 User Card – Version 3 (French)
• T7316 User Card – Version 3 (Spanish)
• T7406 User Card – Version 2
• T7406 User Card – Version 1 (French)
• T7406 User Card – Version 1 (Spanish)
• Personal Call Manager User Guide – Version 1
• Personal Call Manager User Guide – Version 2
• Prime Telephone User Card – Version 1
• Prime Telephone User Card – Version 2
• Prime Telephone User Card – Version 2
• Telephone Feature Card – Version 1
• Telephone Feature Card – Version 1
• Telephone Feature Card – Version 3
• Unified Messaging Quick Reference Guide – Version 1
• Voice Messaging AMIS User Guide – Version 1
• Voice Messaging Quick Reference Guide – Version 1
• Voice Messaging Reference Guide – Version 1

Nortel BCM Business Communications Manager

 Advanced IP Communications Solutions
for Single-Site and Multi-Site Businesses

Business Communications Manager (BCM) delivers small/medium-sized businesses and branch offices the only converged voice/data solution in the industry, providing a choice of IP-enabled or pure-IP strategy. Leveraging existing Meridian, Norstar, and Succession 1000 investments, BCM has the capabilities businesses need including telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall, wireless, and more.

Nortel BCM 50 – for 3 to 20 users – scalable to 40 users
	Nortel’s Business Communications Manager 50 is an all-in-one, affordable platform for converged voice and data communications for small to medium business with 3 to 20 stations, yet scalable to serve more than 40.  With an easy-to-use and highly flexible architecture, the Business Communications Manager 50 enables small sites to benefit from convergence capabilities that were previously only available to much larger organizations.
Nortel BCM 200 – for 20 to 32 Digital Users (or up to 90 IP users)
	The BCM 200 is designed to supply complete voice and data services to smaller sites of 20 to 32 users in a compact, cost-effective, easy-to-manage platform.
Nortel BCM 400 – for 30 to 200 users
	The BCM 400 is designed to supply complete voice and data services to small- to medium-sized sites of 30 to 200 users in a single, cost-effective, easy-to-manage platform.

The Business Communications Manager offers key technologies that can help your business compete more effectively, including support for both IP and digital telephony, interactive voice response, auto attendant,
unified messaging, and more.

The Nortel BCM allows you to use the Nortel T-Series of digital business phone or migrate to the new Nortel Voice over IP (VoIP) phones as your office grows.

Business Series Portfolio brochure (1.01MB – public link to Nortel Networks web site)

Features & Benefits:

• Cost-effective scalability from 10 to 200+ stations using a mix of digital and IP stations.
• Simplified network infrastructure cuts costs by connecting IP phones over the LAN wiring system, seamlessly extending features to multiple sites through IP connectivity and streamlining network management. IP trunking enables a business to optimize network bandwidth and reduce network costs.
• Redundancy options, including power, fans and hard-drive, automatically detect failures and switches over seamlessly without any loss of service. This optional feature provides protection where security and reliability are the key drivers to communications systems.
• Browser-based management simplifies installations, and provides an intuitive, wizards-based method of managing the network from any Web-enabled workstation.
• Unparalleled telephony features – with the most complete telephony feature offering for small sites, no business has to make compromises on how to process critical customer calls.
• Full suite of applications – including voice messaging, unified messaging, interactive voice response, multimedia call center and wireless, enable your business to streamline costs, be more productive, and better serve customers.

BCM Manuals for Programming (public links to Nortel Networks web site)